You don’t need a membership to order with psychedelicfamilyshop. In fact, you can even order from warehouse clubs, like Costco, Sam’s Club, and BJ’s Wholesale Club, without a retailer club membership.

To get started, select the product you want to shop, and place your order. New customers may be eligible for free delivery promotions.

Delivery: Fees start at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35.

Pickup: There may be a “pickup fee” (equivalent to a delivery fee for pickup orders) on your pick up order.

Service fees: Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Orders containing perishable have a separate service fee.

With an optional psychedelicfamilyshop + membership, you can get $0 delivery fee on every order over $150 and lower service fees too.

Retail partners set the prices of items on the psychedelicfamilyshop marketplace. While many retailers offer everyday store prices on psychedelicfamilyshop, some retailers may set prices on the psychedelicfamilyshop platform that are different from in-store prices.

You can view product pricing on the shop page for each retailer on the psychedelicfamilyshop and website.

psychedelicfamilyshop makes it easy to communicate with your shopper. When an item you want is out-of-stock at the store, your shopper will follow your replacement preferences.

You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can tell the shopper to:

• Find Best Match: By default, your shopper will use their best judgement to pick a replacement for your item.
• Pick Specific Replacement: You can pick a specific alternative for the shopper to purchase if your first choice is out-of-stock.
• Don’t Replace: For items you’d rather not replace, choose “Don’t replace” to get a refund if the item is out of stock.

You can update or cancel your order as long as your shopper hasn’t started shopping. If you need to make changes after shopping has started, you can use the website to approve replacements or chat with your shopper.

If something isn’t right, you’ve got options. In the familyshop website, you can report:

• Missing items
• Incorrect items
• Damaged items
• Poor replacements
• Early/late orders

If an order never came, or you get someone else’s order, you can reach out to Familyshop Customer Experience.

The health and safety of our community is our number one priority. We are excited to offer contactless delivery through our Leave at My Door delivery feature.

Leave at My Door delivery gives you the flexibility to have your groceries delivered without having to come to the door or be at home. You can leave delivery instructions for your shopper at checkout, and we’ll notify you when your order arrives.

Leave at My Door is now the default setting for all familyshop deliveries. If you’d prefer to not use this feature, simply uncheck the box that says “Leave at my door if I’m not around” at checkout.

Customers who order  prescriptions, or certain high-value items may need to show up upon delivery. We ask shoppers to wear masks whenever they come into contact with customers.